Administering Competencies

Every customer can have their own set of competencies in their environment. Adding new competencies and editing or deleting existing roles can be done by any admin in the environment. The tool for this is located in the admin menu.

After you click on the ellipsis icon choose the option 'Admin' (only visible to administrators)

In the admin view choose 'Competencies'. Once you click it, you can see details about it.

Left panel is used to navigate between categories, competencies, competency levels and users

You have 4 different views in the competencies-panel:

1) Manage Categories

Categories can be used to group multiple competencies under one header; you can categorize any way you want and you can create as many categories as you wish.

In this screenshot we have three categories, under which competencies can be added

2) Manage Competencies

In this view you can manage single competencies, for example their name and category. By clicking 'Add' you can create brand new competencies.

The 'Add' button is located left of the screen

You can use the Filters to your advantage; when using "Free text search" the system filters based on the competency's name and category.

Search whatever competencies or categories you wish with these filters

3) Manage Levels

Levels-view lists every current level found in the system. The level scale applies to every single competency in Silverbucket. You can have your own scaling system (names & amount of different levels) in your environment.

The 'Add' button is located left of the window, just like before

The levels list is in ascending order
- Level in the top (Beginner) is level 1 (lowest level of a particular competency)
- Level in the bottom (Senior) is level 6 (highest level for a particular competency)

When you click 'Add' we get a new row on the levels list; by using the arrows you can re-arrange the list as you wish.

Remember to click 'Close' when you are done!

In this example we have added the level 'Intern'. We have left it as the lowest level of competencies levels - this means that the level 'Beginner' is now level 2, Basic is level 3  and so forth. By clicking 'Close' you can save the changes.

4) Manage Users

You can also manage users' competencies in the admin panel. You can search for the desired person in the dropdown list and rapidly adjust their competencies and competency levels.
In this example we have quickly added three competencies and their levels for user 'Support User'

You can also manage user's competencies straight from their Person's Dashboard, which is a more commonly used practice; remember to have the 'Competencies' area visible!
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