My colleague can't log in - A guide for Silverbucket main users

How to activate a passive user - a guide for Silverbucket main users.
Before proceeding make sure the user is using the correct login page to log in.
 
In addition to the user filling incorrect credentials there are two info fields that can prevent a user from logging into a Silverbucket environment:
 
1) Job end date is in the past or it hasn't started yet
2) User is marked as inactive
 
If any of the cases are true, the user will have a “Login failed” -notification when logging in:
 
 
If the login credentials are correct and the user still can’t log into Silverbucket, the main users / admins are able to make changes in the previously mentioned fields by navigating over to the Person's Dashboard.

In the example below we want to activate a person named "A Passive User"

1) Use the Quick Search and search for the person

Quick search is located in the main navigation bar

In this example we know that the person has the phrase 'User' set in their name in Silverbucket, so we use this metadata to search for the desired person. In the bottom we can see our test subject.

Passive search results are dropped to the bottom of the list; if you have too many results, try using more detailed search phrases


Activating the person can be done by changing the users activity in the 'ACCOUNT' section on the dashboard.

You can adjust the 'User Activity' status for the person

If problems persist, don't hesitate to contact us at support@silverbucket.com
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