In addition to the user filling incorrect credentials there are two info fields that can prevent a user from logging into a Silverbucket environment:

 

1) Job end date is in the past or start date hasn't gone by yet

2) User is marked as inactive

 

If any of the cases are true the user will have a Login failed notification when logging in:

 

 

If the login credentials are correct and the user still can’t log into Silverbucket, the main users / admins are able to make changes in the previously mentioned fields by navigating over to the Person's Dashboard.

In the example below we want to activate a person named "A Passive User"

1) Use the Quick Search and search for the person

In this example we know that the person has the phrase 'User' in their name in Silverbucket, so we use this text string to search for the desired person. In the bottom we can see our test subject.

Activating the person can be done by changing the users activity in the ACCOUNT section on the dashboard.

If problems persist, don't hesitate to contact us at support@silverbucket.com